Shoreline launches Shoreline Incident Insights, a free product that helps Cloud Ops teams analyze their incidents so they can improve reliability, customer satisfaction, and on-call experience. The tool automatically ingests ticketing data from incident management systems, and applies a machine learning algorithm to filter and group tickets. This makes it easier to identify the underlying causes of incidents. Incident Insights allows users to highlight top issues and calculate important metrics such as MTTA (mean time … More
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