While many IT workers see the productivity benefits of AI, 56% believe it benefits employers more than employees, according to Ivanti. Additionally, 63% are concerned generative AI tools might take their job in the next five years compared to 44% of office workers. Interestingly, when office workers need IT for a problem, they prefer to have a human on the other end, adding to IT’s workload. When asked about leveraging a chatbot/automation that is as … More
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