Cognigy has entered into a strategic reseller partnership with Black Box. By combining Cognigy’s conversational AI-based technology with Black Box’s comprehensive CX solution practice, including a global network of CX professionals, the companies will deliver AI-based solutions that drive customer experiences. The benefits to customers of the partnership include increased automation and efficiency, as well as improved customer satisfaction and loyalty. By automating routine customer interactions with AI-based virtual assistants, businesses can free up contact … More
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